5 Steps to Delight Your eCommerce Customers

By Katherine Sherry 

The force behind lifelong buyers is delighting them. If your business provides a high degree of satisfaction and creates positive emotional reactions, then you can build authentic relationships over time. Concentrate on your shoppers’ needs, interests, and wishes to delight both your potential and existing customers.

The beginning of a successful journey to captivate your shoppers starts with thinking about how you can best provide value to someone so that they can extract value. Customer delight is a core value at Payscape.com. We provide SMB’s with the best possible customer service to streamline businesses and provide a monthly income stream from the bank.

Make minor improvements in your retail business to turn your customers into raving fans. Take a look at these principles to develop a culture that places an emphasis on customer delight.

Display transparency

  • Transparency is key. Be open about your business’ goals, operations, and performance. Customers are likely to be loyal to a product that offers complete transparency, and even more loyal to a brand that offers transparency.
  • When you think of delighting customers, giving gifts may first come to mind. Instead, give the gift of availability and honesty with your communications and customer service team. From the moment a prospect turns into a customer, delight them by setting clear expectations.

Read the full article here…


Photo credit: http://www.unsplash.com


Published by ybsgcoaching

Overwhelmed female entrepreneurs hire us to get them organized and increase sales revenues with our proven systems, strategies, & support linktr.ee/ybsgcoaching

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: